1. Scope
This policy explains how long we keep your data while your account is active, what happens when an account is removed, and how to request deletion. It should be read together with our Privacy Policy.
2. While Your Account Is Active
We retain your account, profile, links, activity posts, Shop listings, and messages for as long as your account exists, so the Service can function and so you can access your own analytics history.
3. Requesting Deletion
There is currently no in-app self-service "delete my account" button. To request deletion, email support@quklink.com from the email address on your account, and we will process the request manually.
4. What Account Removal Deletes
When an account is removed — whether by your request or by us for a Terms violation — we delete the User account record, the Profile, and Activity posts associated with it.
5. What May Not Be Automatically Deleted
Some records are not automatically cascaded when an account is removed, and may persist afterward:
- Analytics events already recorded for your profile's past traffic.
- Messages you sent to other users (which live in the recipient's inbox) and messages others sent to you.
- Notifications, followers/following relationships, and reactions tied to the account.
- Uploaded media (avatars, cover images, activity/product photos) stored on our CDN — these are not automatically purged from storage and may remain accessible at their existing URL.
If you need any of these specifically removed, mention it in your deletion request and we will address it manually where feasible.
6. Backups
Deleted data may persist in routine database backups for a limited period before being fully purged; it is not used for any purpose other than disaster recovery during that window.
7. Legal & Security Retention
We may retain specific records longer where required by law, to resolve a dispute, to enforce our agreements, or to investigate abuse or a security incident — for example, administrative audit logs of admin actions.
8. Contact
Deletion requests and questions: support@quklink.com.