Refund & Payment Policy

This Refund & Payment Policy covers two separate kinds of payment on QukLink: (a) your Premium subscription, and (b) purchases made through a creator's Shop. It should be read together with our Terms of Service.

All payments on QukLink — subscription and Shop purchases alike — are processed by secure third-party payment providers (Dodo Payments and Stripe). We never receive or store your full card details.

• Premium is billed on a recurring basis at the price shown at checkout.
• Your subscription renews automatically each period until you cancel.
• Cancellation is handled through the payment billing portal linked from your dashboard. Cancelling stops future renewals.
• Initial Premium subscriptions carry a 7-day money-back guarantee if you are dissatisfied. To request a refund within 7 days of your initial purchase, contact support@quklink.com.

When a buyer purchases a digital product from a creator's Shop, the sale price is split as follows before the creator is paid out:

• A 5% ZUDOKO platform fee, charged on every Shop sale.
• The payment gateway's own processing charges (e.g. card-processing fees), set by whichever provider processes that transaction.
• Any applicable tax (e.g. sales tax, VAT, GST) required for the transaction.

The creator receives the remainder. Exact fee and tax amounts are shown at checkout and/or in the creator's payout records once live payment processing is enabled.

Digital products are delivered instantly upon purchase and are, by nature, generally non-refundable once delivered or accessed. A creator may, at their own discretion, choose to offer a refund for a specific sale. Where a creator does not respond to a legitimate refund request, or where a purchase was fraudulent or a duplicate charge, contact support@quklink.com and we will review it case by case.

If a buyer files a chargeback with their bank or card issuer instead of contacting us or the creator first, we reserve the right to suspend the associated account pending resolution, and any platform fee already collected on that transaction is non-refundable regardless of the chargeback outcome.

If a subscription renewal payment fails, the payment processor may retry it automatically; if it continues to fail, your Premium access may be downgraded to the free tier until payment succeeds.

We may change Premium subscription pricing going forward. Where required, we will notify existing subscribers before a price change takes effect on their next renewal.

Billing or payment questions? Email support@quklink.com.