Refund & Payment Policy

This Refund & Payment Policy covers two separate kinds of payment on QukLink: (a) your Premium subscription, and (b) purchases made through a creator's Shop. It should be read together with our Terms of Service.

Payments on QukLink, both subscriptions and Shop purchases, are processed by secure third-party payment providers (Stripe, Dodo Payments, and Payhip direct checkout integrations). We never receive or store your full card details. For purchases made via Payhip direct checkout, transactions are additionally governed by Payhip's buyer and seller terms.

• Premium is billed on a recurring basis at the price shown at checkout.
• Your subscription renews automatically each period until you cancel.
• Cancellation is handled through the payment billing portal linked from your dashboard. Cancelling stops future renewals.
• Initial Premium subscriptions carry a 7-day money-back guarantee if you are dissatisfied. To request a refund within 7 days of your initial purchase, contact [email protected].

When a buyer purchases a product from a creator's Shop (Digital Downloads, Courses, Memberships, Physical Products, Coaching, or Bundles), fees are calculated as follows:

• A 5% ZUDOKO platform fee, charged on native platform Shop sales.
• The payment gateway's own processing charges (set by Stripe, Dodo, or Payhip).
• Any applicable tax (sales tax, VAT, GST) required for the transaction.

The creator receives the remaining revenue. For Payhip integrations, earnings and buyer management are handled directly via Payhip's creator dashboard.

Digital products, courses, memberships, and downloadable files are delivered or accessible instantly upon purchase and are non-refundable once accessed or downloaded, unless required by consumer protection law or proven to be corrupted/defective. Creators retain discretion to issue refunds to their buyers. For purchases via Payhip, refund requests should be directed to the creator or Payhip support. If a seller fails to fulfill a physical product or service, contact [email protected] for assistance.

If a buyer files a chargeback with their bank or card issuer instead of contacting us or the creator first, we reserve the right to suspend the associated account pending resolution, and any platform fee already collected on that transaction is non-refundable regardless of the chargeback outcome.

If a subscription renewal payment fails, the payment processor may retry it automatically; if it continues to fail, your Premium access may be downgraded to the free tier until payment succeeds.

We may change Premium subscription pricing going forward. Where required, we will notify existing subscribers before a price change takes effect on their next renewal.

Billing or payment questions? Email [email protected].